Utility customers who are delinquent on their payments could be subject to disconnection after Gov. Kim Reynolds’ proclamation easing some restrictions and reopening some businesses expires May 27. The Iowa Utilities Board issued an order on Wednesday that creates requirements utility companies must follow before they can begin disconnecting a customer’s utilities. According to a news release announcing the move, municipal companies can resume disconnecting natural gas or electric service on May 28. Investor-owned utilities that are regulated by the IUB can resume disconnection of natural gas, electric or water service on or after July 1. The phase-in will give customers who have been affected by the COVID-19 pandemic time to seek financial assistance or enter into a payment agreement. Utility companies must comply with the IUB’s disconnection rules. If they have previously given a customer a 12-day notice, they must give an additional seven-day notice and contact the customer by telephone or door hanger 48 hours before utilities are disconnected. The telephone contact must be to a person and not voicemail. Customers who are subject to disconnection must be given a 30-day extension if they have a health condition that requires electric or natural gas service, or if the customer or a member of their household has tested positive for COVID-19.